Use of LUCASREPAIR.com and any service provided by LUCAS Precision Repair LLC require acceptance of the following terms and conditions:




Agreement to Terms and Conditions:

U.S. RESIDENTS ONLY. Requests made outside of the U.S. may be immediately denied and is at the sole discretion of LPR (LUCAS Precision Repair LLC) All sales and fees related to repairs and consultations on this website, www.lucasrepair.com (“LUCAS Precision Repair LLC”, “LPR”, “us”, “we”, “our”) are subject to the following terms and conditions. These terms and conditions stated herein, are in lieu of and replace any and all terms and conditions set forth in any documentation issued by any customer of LPR. Including, and without limitation to, purchase orders and order specifications. Any additional, different or conflicting terms and conditions on any such document presented by any customer at any time, in written form, or electronic, are hereby objected to by LPR, and any such document or disagreement shall be wholly inapplicable to any sale or service performed, and shall not be binding in any way on LPR, its owners, or operators. Your access and use of this website and any service that it provides are conditioned on your acceptance of and compliance with these Terms and Conditions. These terms apply to all visitors, users, and others who access or use this website. By accessing or using our website or services, you agree to be bound by these terms and conditions. (You as the customer or "Customer", "You", "Your" "them" as contained in this agreement)  If you do not agree with any part of these terms and conditions, then you may not access this website or its services.


Computer Check Up Terms:

Booking a computer check up consultation with LPR (LUCAS Precision Repair) will secure a block of time to perform the check up. (Prepaid sessions from the website are typically 1hr max) Primarily, this consultation check up is performed remotely using a remote connection software that will be provided by LPR. A broadband internet connection is required for the consultation, if your internet is not considered broadband, and is less than 50mbs, an undesirable remote connection may occur. This may result in a support session that can not continue or complete. In the event that a remote support check up session can not complete due to instable internet on the part of either LPR or the customer, an in person session may be suggested. (If the customer lives in the Albuquerque NM area) If an on site support session is requested due to an unstable internet connection, and the customer requesting the on site support session lives in the Albuquerque NM area, it will be at the discretion of LPR to accept or reject the on site support session. There will be a $1.00 per mile, traveled to and from, charge for on site consultations for customer locations that are further than 8 miles from the LPR office. (See office location below or on the website) Computer check up consultations are handled on a first come, first served basis. When a customer places an order for a computer check up, that customers request is placed in the current queue and will be scheduled and handled in the order that it was requested. If both the remote session fails due to conditions listed above, and, the customers location is determined to be too far to travel to, or because of any other reason decided on by LPR, an in person consultation at the LPR main office would then be recommended. If an in person consultation is also an impossibility, it may be recommended that the computer be shipped in to the LPR office for evaluation. This would require a shipping and possibly a handling fee to complete. However, if none of these options for fulfilling the consultation can be carried out, and the customer has paid for the consultation, a refund of the consultation fee may be agreed on and fulfilled by LPR, at the discretion of LPR.


Primary Communication:

LPR uses email, text, phone, and in person communications to schedule appointments, drop-offs, shipping times and information, repair information and updates, and any other communication related to payments, orders, or cancellations. Customer is responsible for timely communications related to all repairs such as scheduling, cancellations, and appointments. Devices submitted to LPR for repair may be considered abandoned if the customer does not reply to, or update information requested regarding any repair and its completion or progress. If a customer fails to respond to repeated attempts to contact them by email, text, or phone, and/or customer has failed to appear in person regarding the repair of their device, over a period of 20 days, a 90 day window of opportunity will be extended for a customer to resume communications by any means they choose for any devices submitted for repair. Beyond this 20 day communication attempt window, and this 90 day window of opportunity for the customer to resume communication, LPR would then consider the customers device(s) abandoned and would then become property of LPR with no reservations or restrictions related to any agreement expressed or implied. 


Order Forms, Contact Forms, Other Forms of Communication:

You the customer are responsible for providing accurate and up to date information regarding repairs submitted to LPR. Information required for each repair includes the following, customer name, email, and phone number. Ability to text communications is not required but is recommended. Other information such as up to date mailing address is required for mail-in repairs and the shipping of completed repairs when applicable. (See Address Agreement below)


Payments Accepted:

All sales on lucasrepair.com are handled by PayPal (paypal.com) and accept any major bank card type. (Visa, Mastercard, American Express, Discover) All online sales at lucasrepair.com require usage of acceptable payment methods offered by PayPal. Other payment methods in addition to using PayPal and its payment methods, such as Cash or Check, or other forms of payment, are only accepted in person at the point of sale terminal, at the LPR office, (See LPR office location below) and must be reviewed and approved by administration or operational staff.


Address Agreement:

All online sales of lucasrepair.com are dependent on customers of lucasrepair.com to provide a valid and complete shipping address. Customers' address can not be modified or rerouted after an item or items are shipped. This measure is in place to prevent delivery fraud. Under no circumstance will lucasrepair.com reimburse shipping and or handling fees to any customer for instances when the customer input the wrong address on their order during either the initial ordering session, or in a follow up correction to said address. LPR shall not be held responsible for loss or damages to any package, item, or device, due to mishandling of packaging on the part of the customer, or the shipping company or utility used by LPR. If the package is returned to our company due to customers incorrect information, the customer can either pay shipping costs again to re-send the package, or we can cancel the order, and issue a refund minus a 15% restocking and handling fee. If the customer has provided incorrect shipping information, and the package becomes lost, and  is neither delivered to the customer, or is never returned to LPR, under no circumstance will a refund be issued at all. (See “Lost Packages” below) LPR will also not reimburse shipping and or handling fees for instances where customers choose a shipping location or destination that is not supported by any of the shipping methods used by LPR. Under no circumstances will LPR reimburse international shipping costs or customs fees. If an international customer refuses a package, that package will be considered abandoned, and no refund will be issued for product, service, or shipping cost. If an international customer refuses a package and the package returns to LPR, and the customer requests the package to be shipped again, the customer would be responsible for all shipping and or handling fees related to the package and repair. Depending on your country, you may be charged customs fees. We do not collect or reimburse these fees as these are collected by your respective country. If a package is refused because of these fees, the package will be considered abandoned, and no refund will be issued for either shipping, handling, or repair cost.


Liquid Damage: 

Any electronic device that undergoes a liquid spill, or comes in contact with liquid of any type, and by any means, is considered liquid damaged. Most, if not all device manufacturers consider this type of damage a void of warranty. LPR can, in some cases, revive a device that has undergone liquid damage, but in no way, and in no case, could a device that has liquid damage of any type be considered to be in an operational condition that could ever again be compared to a new device of its same type. Once liquid damage is present within an electronic device, of any type, the damage may or may not be visible by ether invasive or non-invasive observational means. This means that full recovery from liquid damage could never be fully guaranteed or covered by any warranty. In most cases, but not all, liquid damage to a device is usually a case where data recovery is the priority, and recovery of device functionality is a secondary objective in the repair.


Rework, 3rd Party Repairs, and Owner Performed Repairs:

Any device considered to be shipped or brought in to LPR for repair that has already been worked on by the customer, or any third party must also be accompanied by a full detailed report of the original issue, and all work performed on the device, including any parts or components replaced. Any device that falls into this criteria, and has been worked on by the customer or any third party, cannot qualify for, and will not be covered by the repair warranty that LPR applies to repairs that are started and completed by LPR. Additional fees may apply to repairs that are considered “Rework”, as in, repairs that have been previously attempted, and these fees will be presented in the initial estimate provided to the customer before repair work begins by LPR.


Missing, Lost, or Damaged Packages:

All repairs are dependent upon acceptance and compliance of the conditions listed in the previous section “Address Agreement”. For missing, lost, or damaged packages, the repair must first be exempt from the exceptions listed in the “Address Agreement” above. If the repair and its related shipping does qualify, then the following provisions can then be extended. There are no refunds for shipping or repairs related to a shipping delay on the part of the shipping provider. LPR uses USPS, FedEx, and UPS for shipping packages and devices, and all shipping times for departures and arrivals related to deliveries are estimated and once shipping priority has been set by the order placed by a customer cannot be changed or even tracked by LPR. Tracking for each package will be available with the selected shipping provider and this information will be sent to the customer to track on their own. For a missing package related to a repair, LPR must be informed within 48 hours of reported completed shipping. Missing or Lost package claims must undergo a waiting period of 7 days after the claim has been made before the process of insurance payout can begin on the part of the package carrier. Insurance payouts and lost device reimbursements are handled on a case by case basis and no estimate can be provided as to resolution and completion of these cases beforehand. LPR would use all information on file about your repair and shipping to file for an insurance reimbursement regarding your package and device with the carrier that was handling the package. Damaged packages must be immediately documented, with all of the contents and packaging, photos of the damaged package and or device must be emailed to LPR, and immediately reported to LPR to begin the process of filing a claim against the package carrier. All repairs and shipping will be documented by LPR for reference and comparison in the case of a claim being filed regarding packaging and device condition for each order placed. Again, all cases regarding packaging and devices will be handled on a case by case basis and no estimations can be made regarding resolution or reimbursement prior to each.


LCD Warranty:

For claims regarding replacement LCD screens. Please note the following. Under no circumstance will LPR be responsible for screens installed by LPR that have been damaged or broken by the customer. Screens broken by the shipping provider would need to go through the process of filing a claim with the shipping provider. If a replacement screen has been damaged or broken during shipping, the customer should keep all packaging, document all damage to the package and device by taking pictures, and immediately contact LPR (See our primary contact info below). Industry standards regarding LCD (Liquid Crystal Display) panels allow for the existence of dead pixels. Industry standards allow for up to 4 dead pixels on a new LCD panel. No refunds will be provided for any replacement screens installed by LPR that have pixel anomalies such as dead pixels that are within the industry standard range ( 1 - 4 dead pixels). For screens that are new and have been installed by LPR and contain a dead pixel count beyond the industry standard allowance for dead pixels, LPR would allow for an exchange of the screen on the device for a replacement screen provided by LPR with no additional labor fee, however shipping and tax would still apply.


Repair Warranty, and Return Authorization (RA):

All repairs completed by LPR that are not subject to the disqualifications listed in the section above “Rework, 3rd Party Repairs, and Owner Performed Repairs:” are covered by a 90 day warranty on the service performed. All parts and components used in these repairs, if any, are covered by the manufacturer's warranty, these vary, depending on the part or component. This service warranty, and any manufacturer warranty remains valid if the device is not damaged, dropped, or mishandled by the customer. This includes liquid damage. Under no circumstances if within the 90 day warranty period, the customer damages, drops, or mishandles the device, would LPR be responsible for repair or replacement of the device. Device condition is recorded and filed by LPR and this information would be used for comparison on any claim filed by the customer. Valid repair claims that are within the 90 day warranty period, can be sent to LPR for an additional repair session at no additional labor fee. Shipping and tax would still apply. Parts and components that are used and found to be defective would be replaced under the manufacturer warranty, with no additional labor fee applied. Shipping and tax would still apply. Contact LPR right away for any issues regarding repairs performed by us. See our primary contact information below.


Governing Jurisdiction:

Use of lucasrepair.com and the services provided by LUCAS Precision Repair, are subject to acceptance of these terms and conditions. This agreement is governed by the laws of New Mexico, US, without regard to any conflict or choice of law provisions. Customers that use our services acknowledge and agree that New Mexico is the appropriate place for venue of any litigation and that New Mexico, US courts have jurisdiction over this agreement and its customers.


Primary Contact Information:


LUCAS Precision Repair LLC

2440 Louisiana Blvd NE

Suite 300

Albuquerque NM 87110

+1 (505) 225-3778

info@lucasrepair.com